Politique de remboursement
Return and Refund Policy
Because products from Leslie Makes Stuff are made to order specifically for each customer, we do not accept returns or exchanges for non-defective items.
Please review product descriptions, color options, and size charts carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Email: lesliemakesstuff81@gmail.com
Please include:
- Your order number
- A description of the problem
- Clear photos showing the item and the issue
If the issue qualifies as a manufacturing or fulfillment error, we will arrange a replacement or refund at no additional cost to you.
You generally will not need to return the damaged or defective item.
Wrong Size or Color
Because each product is made to order, we cannot offer returns, exchanges, or refunds when:
- The wrong size was ordered
- The wrong color was ordered
- You changed your mind after ordering
- You simply no longer want the product
Please check the size chart in the product photos before ordering. Print-on-demand products cannot be returned to our fulfillment provider simply because a different size or color is preferred.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us within 15 minutes of placing your order.
Email: lesliemakesstuff81@gmail.com
Orders may enter production quickly. Once production has begun, we cannot guarantee that an order can be changed or canceled.
Lost or Missing Orders
If your package appears to be lost, significantly delayed, or otherwise has a delivery problem, please contact us as soon as possible.
Email: lesliemakesstuff81@gmail.com
Include your order number and tracking information, if available.
Issues involving shipment or delivery should be reported within 30 days of the delivery date or estimated delivery date so we can work with our fulfillment partner to investigate.
If tracking shows your package as delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members or neighbors
- With the shipping carrier
We will help investigate legitimate delivery issues whenever possible.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, a free replacement or full refund may not be available. Additional shipping or replacement costs may apply.
Minor Print Variations
Because our products are individually printed, slight differences in print placement or appearance may occur.
For certain printed apparel, small placement variations within normal production tolerances are not considered manufacturing defects.
Refunds
When a refund is approved, it will be issued to the original payment method used for your purchase.
Please allow additional time for your bank or credit-card provider to process and post the refund after it has been issued.
Questions or Problems With Your Order
Something genuinely went wrong? Please reach out — we want you to receive what you actually ordered.
Email: lesliemakesstuff81@gmail.com
Please include your order number so we can help you as quickly as possible.
Consumer Rights
Nothing in this policy is intended to limit any rights available to you under applicable consumer-protection laws.