Shipping policy
SHIPPING POLICY
Thank you for shopping with Leslie Makes Stuff!
Most of our products are made to order, which means your item is produced specifically after your order is placed rather than pulled from a warehouse shelf.
Production and Processing
Orders require production time before they are shipped.
Production times vary depending on the product, fulfillment location, order volume, and availability.
Estimated delivery information may be shown during checkout, but these dates are estimates rather than guaranteed delivery dates.
Shipping Rates
Shipping charges are calculated and displayed during checkout when applicable.
Rates may vary based on:
- Product type
- Quantity
- Shipping destination
- Fulfillment location
- Shipping method
Tracking
When tracking is available, you will receive shipping or tracking information after your order has been fulfilled and handed to the carrier.
Please allow some time for tracking information to update after the shipping label is created.
Multiple Packages
Some orders may be fulfilled from different production facilities or contain different product types.
Because of this, items from the same order may occasionally arrive in separate packages or on different days.
You will not be charged additional shipping simply because an order is divided into multiple fulfillment shipments beyond the amount shown at checkout.
Delivery Delays
Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including:
- Carrier delays
- Severe weather
- High seasonal shipping volume
- Customs processing
- Transportation disruptions
We appreciate your patience when these situations occur.
Incorrect Shipping Addresses
Please carefully check your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.
If you notice an address error after ordering, contact us as soon as possible at lesliemakesstuff81@gmail.com. We will try to help, but changes cannot be guaranteed after production or shipping has begun.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us at:
Include your order number and any available tracking information.
If tracking shows the package as delivered but you cannot locate it, please first:
- Check around your delivery location
- Ask household members or neighbors
- Check with the shipping carrier
We will help investigate legitimate delivery problems whenever possible.
International Orders
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also extend delivery times.
Questions
For shipping questions, contact:
Please include your order number when contacting us.